Clients are assigned a dedicated account manager in our maintenance department, providing nationwide coverage. Contracted clients also benefit from our 24/7 call out service.
We consult regularly with our clients to understand their specific support expectations and requirements to guarantee a highly professional and complete service; for instance, how best to monitor and manage upcoming maintenance services. We also recognise the importance of flexibility to accommodate out of hours work, minimising inconvenience and promoting good working relationships with all parties involved.
We electronically store and manage all system data files including the systems text, cause and effects and configuration details for any JCR Security installed system. Where required, we are also able to provide secure online access to these files. Clients can therefore be reassured that in the event of a major system failure, such as flooding or an electrical storm, the system can be easily reinstated and restored to the original specification.
We have extensive expertise in taking over the maintenance, where we did not carry out the original installation, underpinned by our in-depth knowledge of all major systems and equipment. We conduct a thorough site visit and work closely with the client to produce a conversion plan so that any disruption is kept to a minimum.
We are also available to attend contract management meetings and provide detailed reports and statistics on the status of contracts, which include, for example, the number of service and reactive visits, our response times, problematic sites and any costs which may have been incurred.
All JCR Security systems are maintained to current European and British standards by fully qualified engineers.